Dear TwentyFeet users and friends,
As you might have recognized we had a data generation issue that lasted for two days. The problem originated from an overflow of the queue that is holding all kinds of tasks (e.g. processing of data that has been gathered from Twitter or other services). Although there were adding additional servers-power to crank up the performance, the number of tasks didn’t go down. After we’ve assured the messages to be dequeued, all users were able to access their data around 10am CET.
Parallel to this event we recognized that some data wasn’t aggregated correctly. This behavior can be seen in peaks that are shown on the chart (as seen on the screenshot) or in the effected users activity stream. We could observe this behavior with some Twitter- and Bit.ly-accounts. Unfortunately we couldn’t identify any regularities yet. If your account is effected by this behavior, we would like to apologize for the discrepancy and therein resulting inconvenience!
At this point we don’t have a feature to delete incorrect data. If you are interested in this feature, we’d ask you to vote in the TwentyFeet-Uservoice and leave your comments and ideas:
Once again, thank you very much for your understanding. We are open for questions any time. You can reach us via Twitter, Facebook or the built in Help-button.
Thanks,
Your TwentyFeet-Team
