Recent Updates by jgrabo RSS

  • Update to Facebook-API and Data fetching issues

    Hi folks,

    Two things we’d like to share with you:

    1.) We’ve been experiencing difficulties fetching data the past Mondays and Tuesdays.
    Unfortunately this led to missing data for some of you. Having thought to have fixed the issue it reoccurred this week. We are sorry for the inconvenience and wanted you to know that we will continue to finding a solution.

    2.) Facebook made changes to their API leaving a gap in data for Facebook pages.
    We just came to know this fact and are going to investigate asap. We will keep you updated.

    With our development-team still being busy developing for one of our clients, we are anxious to find a quick solution. Thanks for hanging in there! :-)

    Regards,

    Your TwentyFeet Support Team

    jgrabo 8:15 pm on April 10, 2012 | 0
    Tags: , , , , Enter your zip code here, , , ,

     

  • Recent performance improvement

    Dear TwentyFeet users and friends,

    we are happy to announce that we’ve took some actions that led to a significant boost in performance for TwentyFeet. One of these activities was the migration of our databases to Amazon RDS. Unfortunately we weren’t able to do so without a short downtime for approx. 15% of our users. If you were effected by this downtime we would like to thank you for your patience and understanding!

    Furthermore we’ve upgraded the server capacity of our frontend-servers and made improvements to the load-balancing. This step was pretty important to make sure that we are able to fast react on increasing loads and assure fast response times.

    Thanks,

    TwentyFeet-Team

    jgrabo 4:58 pm on February 24, 2012 | 0
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  • Signifikante Performanceverbesserung

    Liebe Nutzer und Freunde von TwentyFeet,

    wir freuen uns Euch berichten zu können, dass wir diese Woche einige Maßnahmen umsetzen konnten, die zu einer spürbaren Performanceverbesserung geführt haben. Eine dieser Maßnahmen war der Umzug aller Datenbanken auf Amazon RDS. Diese Migration konnten wir leider nicht ohne eine Downtime durchführen, von der Mitte der Woche kurzzeitig etwa 15% unserer Nutzer betroffen waren. An dieser Stelle noch einmal vielen Dank für Euer Verständnis und Eure Geduld!

    Darüber hinaus haben wir die Serverkapazität unserer Frontend-Server erhöht und die automatische Lastverteilung verbessert. Dadurch können wir in Zukunft schneller auf zunehmende Last reagieren und eine gleichbleibend gute Reaktionszeit bieten.

    Euer TwentyFeet-Team

    jgrabo 4:52 pm on February 24, 2012 | 0
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  • Datenbankumzug ist abgeschlossen

    Wir haben den Datenbankumzug erfolgreich abgeschlossen & werden Euch in einem sep. Post mehr Infos anbieten.

    jgrabo 10:32 pm on February 22, 2012 | 0
    Tags: , Abgeschlossen, , , ,

     

  • Database is migrated

    We are done migrating one of our databases & will provide more infos on the positive effects in an additional post.

    jgrabo 10:29 pm on February 22, 2012 | 0
    Tags: , , , Maint, , ,

     

  • Teilweise Downtime für Datenbankumzug

    Wir verbessern die Datenbank-Performance & haben daher für einen Teil der User ab 11:30 Uhr eine ca. 6-12h Downtime.

    jgrabo 11:15 am on February 22, 2012 | 0
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  • Downtime for database maintenance

    Announcing a 6 to 12h system downtime for parts of our users starting at 11:30am CET.

    jgrabo 11:09 am on February 22, 2012 | 0
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  • Passwort lässt sich nicht zurücksetzen

    Passwort zurücksetzen ist aktuell “out of order”. Unser Entwickler-Team schaut sich das Problem gerade an.

    jgrabo 10:16 am on February 14, 2012 | 1
    Tags: , , In Arbeit, Passwort, , Zurücksetzen

     

  • Password reset out of order

    Password reset isn’t working right now. Our dev-team is looking into it this very second. We’ll keep you updated!

    jgrabo 10:09 am on February 14, 2012 | 1
    Tags: , , Password, Reset,

     

  • Background to the data generation issues

    Dear TwentyFeet users and friends,

    As you might have recognized we had a data generation issue that lasted for two days. The problem originated from an overflow of the queue that is holding all kinds of tasks (e.g. processing of data that has been gathered from Twitter or other services). Although there were adding additional servers-power to crank up the performance, the number of tasks didn’t go down. After we’ve assured the messages to be dequeued, all users were able to access their data around 10am CET.

    Parallel to this event we recognized that some data wasn’t aggregated correctly. This behavior can be seen in peaks that are shown on the chart (as seen on the screenshot) or in the effected users activity stream. We could observe this behavior with some Twitter- and Bit.ly-accounts. Unfortunately we couldn’t identify any regularities yet. If your account is effected by this behavior, we would like to apologize for the discrepancy and therein resulting inconvenience!

    At this point we don’t have a feature to delete incorrect data. If you are interested in this feature, we’d ask you to vote in the TwentyFeet-Uservoice and leave your comments and ideas:

    http://bit.ly/ywYuFX

    Once again, thank you very much for your understanding. We are open for questions any time. You can reach us via Twitter, Facebook or the built in Help-button.

    Thanks,

    Your TwentyFeet-Team

    jgrabo 3:37 pm on February 9, 2012 | 0
    Tags: , , Background Info, , ,

     

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